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- Choice between various medical schemes
- Choice between various plans within the medical schemes
- Registration of chronic conditions and medication
- Cancellationion of dependants
- Hospitilisation confirmation / Insured Benefits
- Claims Queries
- Claims handling and summaries
- Regional call-centre
- Debitorder registrations and changing of banking details
- Stop order registrations and relevant problems
- Payment Schedules (groups)
- Training and communication (groups)
- Walk in centres / offices (groups and individuals)
- Membership cards – problems and replacements (lost cards)
- Infrastructure / Technology in service centres
- Trained staff in offices
- Accredited network of brokers (peace of mind)
- Local service in stead of long distance (cost saving)
- Equiped office for all documentation (claim forms, chronic, etc.)
- Personal service (broker and/or staff)
- Advice in pre-funding of medical premiums (retirement)
- Advice on rate structuring and terminologies of medical schemes
- Advice on local as well as International funds (students)
- Assistance with registration from funds and recovery of sp-funds
- Advice on medical funds and medical insurance
- Forwarding of any documentation between client and scheme
- Cost saving in respect of telephone, time, postage, etc.
- Advice regarding Add-on’s of schemes (vitality, funeral, top-ups, etc.)
- Advice on service providers in regions regarding various options (capitation)
- Financial security and peace of mind regarding scheme solvency and your choice
- Represention at the scheme regarding “ex gratia”, claims and queries
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